1-800-FLOWER.COM® recognizes and respects the importance of maintaining the privacy of our
the personal information we may collect from you when you visit our Web Site, respond
to our emails, place orders via mail or fax, use our mobile applications, place orders
through social media applications (such as our Facebook App) or otherwise contact us
via telephone, email, fax or mail (collectively, our “Services”),
why we gather information from you,
the choices you have regarding our use of personal information you have provided.
at www.1800flowersCarlePlace.com (or the "Web Site"). The Services are owned by 1-800-
our Company-owned or franchised retail stores.
Note: You must be 18 years or older and the age of majority in your place of residence to use,
subscribe or register as a member of 1-800-FLOWERS.COM® (or 21 years or older in the event
that you place a request for transmission of an order for a product containing alcohol). The
Service is a general audience site and we do not knowingly collect, maintain or disclose personal
information from or about children under 13 years of age.
1-800-FLOWERSCARLEPLACE.COM and 1800FLOWERS.COM® gathers personal information
to help improve our products and customer service, to communicate with you, to process your
orders, to provide an enhanced and more personalized shopping experience and to inform you,
and your gift and message recipients, of special offers and discounts from us, our affiliated
brands and selected third parties.
We collect information through our Web Site, emails, mail, fax, telephone, mobile applications
and social media applications (such as our Facebook App) including when you:
participate in our forums, surveys, contests, sweepstakes, promotions, content
submissions, chats, bulletin boards, discussion groups, requests for suggestions, and
membership registrations, and
engage in other activities, services, products and resources we make accessible to our
customers, members or users.
Depending on how you are interact with us, we collect some or all of the following types of
your name, address, telephone number, email address,
billing information (credit/debit card number, expiration date, alternate or additional billing
information and billing address),
gender and birth date, if you choose, or are otherwise required to, enter such information,
products purchased and occasion type (for example, Mother's Day),
any promotion or gift card code and related information (for example, if you are claiming
frequent flyer miles),
Message and gift recipients' names, addresses, telephone numbers and email
other information you provide to us, including User Submissions (defined in the Terms of
Information you provide to us may be collected by us even if an order, registration, or other
process is started but not completed or otherwise cancelled. Members may also add to their
Address Book the name, address and telephone number of friends or other persons to whom
they may wish to send gifts or expressions. Other Members do not have the right to view and edit
your Address Book entries.
How we use "Cookies" and "Action Tags".
A "cookie" is a small data file sent to your browser from a web server and stored on your
provide certain features to you. Most web browsers allow you to instruct the browser to prevent
the shopping basket, may not function properly.
We have relationships with third parties who may receive non-personal information directly from
the cookies placed by our Services on your computer to assist in analyzing our business and
Our Services may also use a common web technology "called "action tags" (also called single
pixel gifs or web beacons) to anonymously track purchase, usage and other web activity
information. Action tags may be used to provide data to third parties for tracking purposes.
However, our Services do not use action tags to collect or transfer personal information. In
addition, third parties may set their own cookies and tags through our Services (such as through
interest-based advertising, described below). We do not control such third parties or their privacy
practices. If you do not want third parties to be able to use such methods, you should modify
your browser settings to limit such access.
Advertisements for our products and services may appear on third party websites around the
Internet. Some websites and services deliver these advertisements based upon data that has
been previously collected about your past behavior online. For example, if you have viewed
websites about gift baskets, these websites or services may display to you an advertisement for
our gift baskets. This kind of targeted advertising is sometimes called interest-based or online
behavioral advertising. It is generally not based upon your personal information, but rather, upon
We do not control such third party websites or services on which these advertisements
appear. Further, we do not control how they collect and use data about your online activities.
However, you may opt-out of being tracked online by certain companies by visiting http://
www.aboutads.info/choices/ OR http://www.networkadvertising.org/managing/opt_out.asp. If you
opt-out, you will still receive advertisements, but they will not be delivered to you based upon your
behavioral data possessed by the companies from whom you have opted-out. This process relies
upon an opt-out cookie, so if you delete your cookies or use a different computer, you will have to
repeat this process.
In addition, from time-to-time, our Services may also carry advertisements from other companies.
Some of these advertisements may be personalized, meaning that they are intended to be
relevant to you based, for example, on commercial interests you have expressed during your
online activities. You may opt-out of receiving this type of targeted advertising by visiting http:/
/www.aboutads.info/choices/ OR http://www.networkadvertising.org/managing/opt_out.asp to
learn more about online behavioral advertising and how to opt-out from interest-based advertising
ads served by some or all participating companies. Once again, if you opt-out, you will still
receive advertisements, but they will not be delivered to you based upon your behavioral data
possessed by the companies from whom you have opted-out. This process relies upon an opt-
out cookie, so if you delete your cookies or use a different computer, you will have to repeat this
How we use the information we collect
We use information we collect to communicate with you, to process your orders, to provide an
enhanced and more personalized shopping experience, to inform you and your gift and message
recipients of offers and discounts from 1-800-FLOWERSCARLEPLACE.COM and our affiliated
brands and to enable you to receive credits for purchases under loyalty or buying programs which
you have joined. In addition, we may make such information (except for credit/debit card number
and expiration date, unless you consent otherwise), including aggregated information, available
to selected third parties including, but not limited to, those who share or rent information for direct
However, without your consent, we do not make your, or your gift or message recipients' email
addresses, available to “third parties” (as that term is defined and limited below). For example, we
may make your postal address available to third parties for marketing purposes, however we
would not share your email address without your consent. In addition, you may instruct that other
personal information about you or your message or gift recipients' that you have provided to us
not be shared with third parties by following the instructions in How to Limit the Use of Personal
Our Affiliates, subcontractors, and agents, and any successors or assignees to our business (if
we ever sell, lease, license or assign some or all of our business), are not considered to be third
parties under this Policy. We may provide your information to our Affiliates for use in connection
with their businesses, including sending you offers and promotions. However, in connection with
information collected under this Policy, they are required to comply with this Policy. "Affiliates" are
persons or entities directly or indirectly controlling, controlled by, or under common control with,
or in the same corporate family as, 1-800-Flowers.com, Inc.
We may combine information we receive from you via our Services with information from our
Affiliates and third parties. We use the combined information to enhance and personalize your
We reserve the right to disclose information you provide to us as required by law, in response to
legal process and law enforcement requests and as necessary or appropriate, in our view, to
operate the Services, process orders or registrations, to conduct promotions, contests, and
sweepstakes you participate in, and to protect the rights or property of the Company, its Affiliates,
users, customers, recipients, Members, Sponsors, Providers, Licensors, Merchants and
Please note that any personal information you reveal or post on one our public forums (as
folder, survey, contest, sweepstakes, user review and rate forum, and all User
used by us and with third parties, including to contact you. Information you give out or
post on our public forums you disclose at your own risk.
Consent to Transfer and Submission
Our Services are operated in the United States. If you are located outside the United States,
please be aware that any information you provide to us will be transferred to and stored in the
United States. By using the Services or otherwise providing us with information, you hereby
consent to this transfer.
Although personal information collected by us through the our Services will be used by us in
in the U.S. may not be as stringent as those in other countries.
1-800-FLOWERSCARLELACE.COM wants you to be aware that when you click on links and/or
ad banners that take you to affiliated or third-party services, you will be subject to the privacy
privacy statement and user terms whenever using, and prior to providing any personal
information to, any other service.
If you place an order on our Web site, it encrypts the credit/debit card number you submit prior
to transmission over the Internet using secure socket layer (SSL) encryption technology. This
technology works best when the Web Site is viewed using Microsoft IE®, Google Chrome®,
Mozilla Firefox®, and Apple Safari® browsers. However, no transmission of data over the Internet
or any other network can be guaranteed to be 100% secure. Although we make reasonable
efforts to safeguard personal information once we receive it, we cannot warrant the security of
information we receive.
Portions of the Services (such as our Member registration and Address Book) may require
registration and log-in processes in which you will select a user ID and password (collectively,
the "Password"). Passwords provided to you by us are the confidential property of the Company
and may be used by you solely for your individual use of the Services (and otherwise as
specified by us). You are responsible for maintaining the confidentiality of any Password and
for all activities that occur using your Password, whether or not authorized by you. You agree to
immediately notify us of any unauthorized use of your Password or accounts.
We may provide you with the ability to log into our Services using a social media account, such
as Facebook Connect. We do not control the activities of such social media services and have
no control over the data they collect or their privacy practices. You should review their privacy
practices before using any such social media service.
How to Limit the Use of Personal Information
We want to communicate with you only to the extent you want to hear from us. If you prefer not
to have personal information collected from you via the Services shared with third parties, or to
set your preferences concerning promotional communications, please follow the directions below.
We do not share email addresses you provide with third parties without your consent. In addition,
if you prefer that other personal information provided by you not be shared with third parties,
please let us know by emailing, writing or calling us as described below and identify the personal
information that you would prefer not to be shared. Your instructions will be processed as soon as
reasonably practicable and in accordance with law.
Emailing us at: email@example.com from the email address which you wish to
have removed (i.e. not shared with third parties), and include your postal mailing address in the
Telephoning us at 1-800-Flowers (1-800-356-9377)
(Please, include or tell us your mailing address, and if you have a catalog, brochure or other
mailing label from us, please include it with your request or have it ready when you call).
If you also prefer not to have us provide personal information about you to our Affiliates, please
indicate in your email or letter that you wish your instructions to apply to our "Affiliates."
If you also prefer that we not use the personal information you have provided to contact you
or your message or gift recipients for our own marketing and promotional purposes, please
indicate in your email or letter that you wish your instructions to apply to "1-800-Flowers." These
instructions, however, do not apply to non-promotional transactional messages from us.
Please note that your instructions (above) do not govern the use of information you have provided
directly to our Affiliates or to third parties (including any merchants referenced or accessible via
our Service). The use of information you have provided directly to our Affiliates or to third parties
Any promotional email we send to you or your gift or message recipients will include a link to our
If you would like to update or correct information previously provided to us, please send an e-mail
with your new information, including your complete name, postal address, and email address to
Members can modify and update their membership information (including name, mailing address,
birth date, telephone number and email address) by accessing the password-protected "Update
Your Consent and Changes to this Policy
Subject to the above provisions, by using our Web Site, you consent to the terms of this Privacy
customers are incorporated or other changes are made. We will endeavor to post any material
their effective date - unless we believe changes must take effect sooner to comply with law or
to protect the Company or our customers, users, Members, recipients, Sponsors, Providers,
Licensors, Merchants, Associates and Affiliates, in which case the changes will be effective upon
posting or as otherwise specified.
By using 1-800-FLOWERSCARLEPLACE.COM, after such changes take effect, you agree to be
comments and questions to firstname.lastname@example.org.